Contact Us
If you have any questions or comments about Loquella's MP3 language lessons or the online language tool, please submit your question below and we will respond as quickly as possible. Before you submit your question, please review the list of Frequently Asked Questions (FAQ's) at the bottom of this page. Your question may already be answered!
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Frequently Asked Questions
Question - What is your return policy?
Answer - If you are not happy for any reason with any of
our products, contact us within 30 days of purchase and we will refund your
money.
Questions - I am able to get the audio to play on my iPod,
but can't see the text . How do I get the text to show up on the screen?
Answer - To view the text on the iPod Classic, iPod 5th Generation (also known as iPod video) or iPod Nano double click the middle button while the audio is playing. To view the text on the iPod Touch or iPhone single click on the middle button while the audio is playing.
Question - I purchased the MP3 lessons for my iPod. Will
I receive a CD or disk in the mail?
Answer - No, we do not mail a CD or disk. Once you purchase
the MP3 lessons, you receive a link to download them right away. The only
way to download the MP3 lessons is via the link you receive after purchase.
Question - Which iPods are compatible with the MP3 lessons?
Answer - The MP3 lessons will display the text in the screen
on the following players: iPod Classic, iPod 5th Generation (also known
as iPod video), iPod Nano, iPod Touch and the iPhone.
Please note - The lessons are NOT compatible with the iPod
Shuffle or any of the SanDisk players.
Question - I don't have an iPod Classic, iPod video or
iPod Nano. Are there any other players that I can use the MP3 lessons on?
Answer - Only audio but not text will play in these models
and brands: iPod Doc Connector, Zune and Samsung. The PDF can be used to
follow along with the text if your MP3 player does not display text. See
instructions
for more details.
Question - I'm having problems installing the lessons
on my computer or iPod. What do I do?
Answer - Please review the instructions.
If after reviewing the instructions you are still having problems, please
contact us.
Question - I have subscribed to the online language lessons,
but I can not find my password. Where can I retrieve a lost password?
Answer - Log in to the PayPal account you used to subscribe
to the online language lessons originally. Follow these steps:
- On the login page, click "all account activity"
- Select "Subscriptions" in the drop down menu.
- Select the date range for when you subscribed originally and press "search"
- Select "Details" next to Loquella
- Scroll to the bottom of the page. There you will find your username and password to log in to Loquella.com
Question - How long does my subscription to the online
language lessons last?
Answer - Your subscription lasts until you cancel it. Once
you subscribe, PayPal will continue to charge you on a monthly basis until
you manually cancel your subscription.
Question - How do I cancel my subscription?
Answer - If you subscribed before March 6, 2012 using PayPal, login to the PayPal account you used to subscribe
to the online language lessons originally. Follow these steps:
- On the login page, click "all account activity"
- Select "Subscriptions" in the drop down menu.
- Select the date range for when you subscribed originally and press "search"
- Select "Details" next to Loquella
- Scroll to the bottom of the page
- Click on Cancel Subscription
- Click "View and manage my subscriptions"
- Click "Cancel Subscription" at the top of the page
- You will again be asked to "Cancel Subscription"
- A screen will ask you why you are canceling. Your feedback is greatly appreciated!
- Finally, Click "Cancel Subscription" one last time, and you are all done. You will not be billed again. If you want a refund within 30 days of subscribing, please use the Contact Us form to submit a request for a refund. Please do not ask for a refund in the "Reason for Cancellation" area.
Question - I heard that Loquella offers free online language
lessons. How do I access these lessons?
Answer - The first couple language lessons we offer
are available free online for each language: